NestEgg Advisor (“NestEgg Advisor”, “we”, “us”, or “our”) is a secure platform that helps advisers prepare and manage wills and estate-planning documents for their clients. This Privacy Policy explains what personal data we collect, how we use and protect it, and the choices and rights you have. It is written to comply with the Malaysian Personal Data Protection Act 2010 (PDPA).
Who operates this service
NestEgg Advisor is developed and operated by LIFA Success Sdn Bhd (Company No. 200701019910), a company registered with the Companies Commission of Malaysia (SSM). As a data user under the PDPA, LIFA Success is legally bound to handle your personal data lawfully, fairly, and securely. Estate-planning information is treated as strictly confidential and is used only to prepare your will and related documents.
Advisers are independent
Advisers who use NestEgg Advisor are independent users of the software, acting on their own behalf and for their own clients — not as agents or representatives of LIFA Success. The app is built to help advisers produce clear, professional wills; each adviser reviews and is responsible for the wills they create and the advice they give their clients.
Who this policy covers
NestEgg Advisor is a professional tool used by advisers on behalf of their clients. It requires an adviser account and is not intended for use by the general public or by anyone under 18 years of age. When an adviser enters a client’s information, the adviser is responsible for having the client’s consent to do so; we process that information on the adviser’s behalf to deliver the service.
Information we collect
Depending on how the service is used, we may collect and process:
- Account information — adviser name, email address, and login credentials.
- Client identity details — full name, identification number (e.g. NRIC), date of birth, address, and contact details.
- Estate-planning details — assets, property, bank and financial account information, beneficiaries, executors, guardians, and related wishes needed to prepare a will.
- Documents you upload — supporting documents (such as identity cards, property titles, and statements) and the wills and files generated within the service.
- Usage and technical data — basic log data such as device/browser information and timestamps used to operate, secure, and improve the service.
How we use your information
- To create, edit, generate, and manage wills and estate-planning documents.
- To provide the adviser dashboard and, where enabled, secure client portal access so a client can review their own will.
- To authenticate users, keep the service secure, prevent misuse, and maintain reliability.
- To provide support and communicate with you about the service.
- Where you have consented, to review quality and improve the accuracy of the NestEgg Advisor service (you can withdraw this consent at any time).
- To comply with legal and regulatory obligations.
How we share information
We do not sell your personal data, and we do not use it for third-party advertising. We share information only as needed to deliver the service — for example, with the adviser and client to whom the data relates, and with trusted service providers who host and support the platform under confidentiality obligations. We may disclose information where required by law or to protect the rights and safety of users.
Your privacy
Your details stay private. Your personal information is encrypted and never shared with third parties — only you and your adviser can access it. We never sell your information or use it for advertising.
If we ever review a will to help improve our service, everything personal is removed first — names, IC, account numbers, and addresses — so nothing that's left can be traced back to you. Your uploaded documents are never shared. This uses only anonymised wills, and your adviser can switch it off at any time.
How we protect your information
We take the confidentiality of your estate information seriously and protect it with layered, industry-standard safeguards:
- Encrypted connections (Cloudflare). Every connection to the platform is served over encrypted HTTPS/TLS. Traffic passes through Cloudflare, which provides TLS encryption, DDoS protection, and a Web Application Firewall that filters malicious requests before they reach the service.
- Secure cloud hosting (Amazon Web Services). The platform runs on Amazon Web Services (AWS) infrastructure in the Singapore region — the same enterprise-grade cloud trusted by banks and financial institutions, with physical and network security managed to international standards.
- Data encrypted in transit. Your information is encrypted using modern TLS (1.2+) while it travels between your device and our servers, so it cannot be read in transit.
- Strict access control. Access requires an authenticated account. Each client's information is isolated to the adviser who manages it — advisers can only see their own clients, and clients only see their own will.
- Responsible AI processing. The platform's document-reading and drafting features are powered by Claude, the AI assistant built by Anthropic (a third-party AI provider). Anthropic does not use your data to train its models. Separately, and only with your consent — which you give when uploading and can withdraw at any time — LIFA Success may use your information to review quality and improve the accuracy of the NestEgg Advisor service. In every case your data is kept strictly private and confidential, is never sold, and is never used for third-party advertising.
No method of transmission or storage is ever completely secure, but we apply appropriate technical and organisational measures — and continuously review them — so you can share your estate details with confidence.
Data retention
We retain personal data for as long as an account is active and as needed to provide the service, and thereafter only as required to meet legal, regulatory, or legitimate business obligations. You may request deletion of data as described below, subject to those obligations.
Your rights
Subject to applicable law, you may request to access, correct, or delete your personal data, or to withdraw consent to its processing. Because advisers control the client information they enter, client requests are usually handled through the adviser managing that data. To make a request or ask a question, contact us using the details below.
Your right to delete your account
You have the right to delete your account and all its information. This is an additional safeguard on your data privacy:
- Advisers can delete their own account inside the app (⚙️ Settings → Delete my account). Deletion permanently removes the account and everything it owns — clients, wills, documents, chats and uploaded files — from our systems.
- Clients can permanently delete their sign-in account in the client portal (Account Settings → Delete my account). The will and documents prepared with their adviser remain the adviser's professional records; a written request can ask for those to be reviewed for erasure too.
- Anyone who cannot sign in can submit a written deletion request at /delete-account — we act on requests within 30 days.
Deletion is permanent and not reversible — deleted records cannot be retrieved. To prevent accidental deletion, the in-app option requires two confirmations and typing DELETE before it will execute.
Data location
Your data is processed and stored on secure Amazon Web Services (AWS) servers in the Singapore region, with connections protected by Cloudflare. We take steps to ensure any processing is subject to appropriate safeguards consistent with the PDPA.
Children
The service is intended for licensed advisers and is not directed to children. We do not knowingly collect personal data directly from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the service after changes take effect constitutes acceptance of the updated policy.
Contact us
If you have any questions about this Privacy Policy or your personal data — or to access, correct, or delete your data — contact us at:
LIFA Success Sdn Bhd (200701019910)
Operator of NestEgg Advisor
Email: [email protected] · [email protected]
Complaints: make a complaint (every complaint is logged and reviewed)
Account deletion: request deletion of your account & data
NestEgg Advisor is developed and operated by LIFA Success Sdn Bhd (200701019910), a company registered with the Companies Commission of Malaysia (SSM). This policy is provided for the NestEgg Advisor application and its associated web services.